Home — SMS & Messaging Policy
SMS & Messaging Policy
How and when Suday Properties sends text messages, and how to stop them.
Short version. We only text you if you asked us to or if you’re a tenant and it’s about your unit. Reply STOP to any message and we stop. Reply HELP or call (830) 356-4007 for help. Message and data rates may apply. We never sell or share your number.
What this covers
This policy covers text (SMS and MMS) messages sent to or from Suday Properties at the numbers we publish, including automated messages about maintenance, scheduling and bookings.
When you’ll hear from us
We send messages in these situations, and only these:
- Maintenance and repairs. Confirming a work order you submitted, telling you when a technician is coming, and following up that the work was done.
- Appointments and showings. Confirming a showing, application appointment or office visit you asked for.
- Tenancy notices. Time-sensitive notices about your unit — planned water shut-offs, access for repairs, lease renewal reminders.
- Bookings. Confirming a date you asked us to hold at Villa Bonita or Los Milagros Ranch, or an advertising schedule on KDLK.
- Inquiries you started. Replying to a question you sent us by text or asked us to follow up on.
How you opt in
You opt in by doing one of these:
- Ticking the consent box on a form on this site.
- Texting our published number first.
- Telling our office, in person or on a call, that we can text you — we note it on your record.
- Providing your mobile number and agreeing to text contact on a lease, application or work order.
Consent to receive text messages is not a condition of renting from us, applying for a unit, submitting a maintenance request, booking an event or purchasing advertising. You can always use the phone instead.
How you opt out
Reply STOP to any message from us and we will stop texting that number. You’ll get one confirmation message and nothing after that. You can also call the office at (830) 356-4007 or email info@sudayproperties.com and ask to be removed.
Opting out of texts does not affect your tenancy, your application, or anything else — we’ll simply call you instead.
Getting help
Reply HELP to any message, call (830) 356-4007 during office hours (Mon–Sat, 9–12 and 1–5), or email info@sudayproperties.com.
Message frequency and cost
Message frequency varies and depends on what’s happening with your unit or booking — most people get a handful of messages a year. Message and data rates may apply depending on your mobile plan. We do not charge for messages; your carrier may.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, so we do not use text messages alone for anything urgent or legally required — those go by phone, mail or in the manner your lease specifies.
Emergencies
Do not use text messages to report an emergency. For water, gas, electrical or any unsafe condition, call (830) 356-4007. For a life-threatening emergency, call 911.
Privacy
We do not sell, rent or share mobile numbers or text-message consent with third parties or affiliates for marketing purposes. Numbers are used to run our property business and are shared only with the service providers that deliver our messages on our behalf. See the privacy policy for the full picture.
Account information by text
For your protection, we don’t discuss account balances, lease terms or who lives where over text. Those conversations happen with the leaseholder by phone or at the office.
Automated messages
Some of our messages are sent automatically by our scheduling and maintenance systems. You can reply to them, and a person at the office reads the reply during business hours.